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CUSTOMER SERVICE

Shipping

What shipping options are available?

All ShelterPups products are shipped with the United States Post Office. The main shipping and mailing services are:

Domestic Shipping within the United States:

Express Mail: Typically arrives in 1-2 business days. Cost: $30 USD
Priority Mail: Typically arrives in 3-4 business days. Cost: $10 USD

International Shipping:

Express Mail: Typically arrives in destination county in 3-5 business days. Cost: $57 USD
Priority Mail: Typically arrives in destination county in 6-10 business days. Cost: $47 USD

International Shipping to Canada:

Express Mail: Typically arrives in destination county in 3-5 business days. Cost: $45 USD
Priority Mail: Typically arrives in destination county in 6-10 business days. Cost: $35 USD

FedEx shipping is available. Please email us with your shipping address for a personalized quote.


When will my Pup arrive?

All ShelterPups are guaranteed to be shipped within 48 hours from the time of purchase - most orders are processed much quicker. Once a Pup has begun his/her journey to your home, you will receive a shipping confirmation email with tracking information. Please note that this does not include our production time for custom orders.

Delivery times will vary depending on your address and the shipping method you selected. Please note that customs can cause unexpected delays on international orders. Import or duty fees may apply to international orders.


How much will my shipping costs be?

Shipping costs are determined by the shipping method you selected. Please see our shipping prices listed above. Your total shipping costs will be calculated automatically during checkout prior to the completion of your order.


International Shipping?

Yes! We ship ShelterPups all over the world. Our order form is international and allows you to specify international addresses for billing and shipping.

Please note that customs can cause unexpected delays on international orders. Import or duty fees may apply to international orders. Please contact the postal service of the destination country for additional information on the fees and their import process.

Please contact us at shelter@shelterpups.com with questions regarding international shipping.


Anything else I should know?

Orders are shipped on business days only (Monday through Friday) excluding federal holidays within the United States.

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